US Toll Free +1 (888) 502 6746; PH +639263030772 & +639480251028 info@www.doveridgeschool.com

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Location

Rd 5 Don Julio Avenue, Aganan, Pavia, Iloilo, Philippines 5001

Operating Hours

Mondays to Saturdays:                        24 hours

Phone & Email

US Toll Free +1 (888) 502 6746; PH +639263030772, (033) 320 4500
info@www.doveridgeschool.com

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FAQ

Frequently Asked Questions

Doveridge offers students not only the highest standard in terms of content and delivery, but also in ongoing support.  Students are able to contact Doveridge at any time to discuss any matter related to their language learning, and can expect to receive a prompt response from the Doveridge Centre Manager.  This is another example of how Doveridge aims to provide the highest standards of student-focus and customer care.

Course Cancellation Policy – Prior To Commencement

All course fees are fully refundable up to 7 days prior to the confirmed course start time. 

Courses cancelled by the student less than 7 days prior to the confirmed course start time are subject to a 15% cancellation fee at the discretion of Doveridge School of English. In the highly unlikely event that Doveridge School of English cancels a course prior to the confirmed course start time, all fees would be fully refunded, and a discretionary discount may be offered against any future course booking. The final decision in any such matters would always remain with Doveridge School of English.

Course Cancellation Policy – After Commencement

In the event that a student wishes to cancel their course after commencement, Doveridge School of English would favourably consider refunding fees already paid at its discretion.  The reasons for wishing to cancel would be required, and in any event Doveridge would reserve the right to retain part of the refund to  reflect the number of lessons already taken, discounts given and any administrative and other costs incurred.  In the highly unlikely event that Doveridge School of English should have to cancel a course after it has commenced, a refund would be given based on the number of lessons paid for but not yet taken on a pro rata basis.  In addition, a discretionary discount may be offered against any future course booking. The final decision in any such matters would always remain with Doveridge School of English.

Course Postponement Policy

A student may postpone the confirmed course start date anytime up to 24 hours prior to the confirmed course start time with no penalty. Postponements by students less than 24 hours prior to the confirmed course start time are subject to a 5% late postponement fee at the discretion of Doveridge School of English. Students who have postponed their confirmed course start time are required to commence their course within 6 months of the original confirmed course start time.  Failure to do so will result in forfeiture of any payments made. In the highly unlikely event that Doveridge School of English postpones a course at any time, all fees would be fully refunded, and a discretionary discount may be offered against any future course booking. Alternatively, students may wish to agree a new course start time with Doveridge School of English, in which case no refund of fees or discretionary discount would apply. The final decision in any such matters would always remain with Doveridge School of English.

Lesson Booking Policy

Doveridge School of English adopts a flexible policy towards lesson bookings. Provided a tutor is available, students may book a lesson anytime up to their preferred time slot. In order to avoid being unable to book a lesson for the preferred time slot, students are strongly advised to book lessons as far in advance as possible. All lesson booking requests are subject to the availability of tutors.

Lesson Rescheduling Policy

Doveridge School of English adopts a flexible policy towards lesson rescheduling. All booked lessons may be rescheduled by the student anytime up to 2 hours prior to the booked lesson time with no penalty. Lessons rescheduled by the student between 1 and 2 hours prior to the booked lesson time may be rescheduled with no penalty up to 6 times in a 28-day period.  Lessons rescheduled by the student less than 1 hour prior to the booked lesson time may be rescheduled  with no penalty up to 4 times in a 28-day period, thereafter forfeited subject to the discretion of Doveridge School of English. In the highly unlikely event that Doveridge School of English should have to reschedule a booked lesson, no penalty would apply to any student.  All lesson rescheduling is subject to the availability of tutors. The final decision in any such matters would always remain with Doveridge School of English.

Lesson Cancellation Policy

Doveridge School of English recognises that students may be unable to take their lessons at the booked time for a number of reasons.  In the event that a student wishes to cancel a booked lesson without immediately rescheduling, they may do so at any time up to 2 hours prior to the booked lesson time with no penalty.  Lessons cancelled by the student between 1 and 2 hours prior to the booked lesson time may be cancelled with no penalty up to 6 times in a 28-day period.  Lessons cancelled by the student less than 1 hour prior to the booked lesson time may be cancelled  with no penalty up to 4 times in a 28-day period, thereafter forfeited subject to the discretion of Doveridge School of English. In the highly unlikely event that Doveridge School of English should have to cancel a booked lesson, no penalty would apply to any student. The final decision in any such matters would always remain with Doveridge School of English.

Lesson Refund Policy

Should a student wish to request a refund for a lesson already taken for any reason, Doveridge School of English would consider such a request only after full details of the reason for the request were received.  The final decision in any such matters would always remain with Doveridge School of English.

Lesson Curtailment Policy

Lessons may not be completed after they have started for a number of reasons, including internet connection issues.  Should a lesson start but not be completed, the following will apply. (A) If the reason for curtailment is related to Doveridge School of English :- If the lesson was conducted for less than 30 minutes, the lesson will be considered as not having taken place and the student will be able to retake this lesson.  If the lesson was conducted for more than 30 minutes, the lesson will be considered as having been completed.  (B) If the reason for curtailment is related to the student :- Regardless of how long the lesson was conducted, the lesson will be considered as having been completed.  The final decision in any such matters would always remain with Doveridge School of English.